Timber Staircase Specialists: Frequently Asked Questions

We’ve put together a list of our most frequently asked questions in regards to our range of timber staircase styles and designs. Have a read through and if you cannot find the answer that you are looking for, please get in touch on 07 4152 9512. Our team are always happy to have a chat and discuss the best staircase solution for your application. You can also see the full range by visiting our Bundaberg showroom.

Frequently Asked Questions:

Q: How hard is it to put the stairs together?

A: If you’re familiar with small DIY projects, such as framing a door or window, you should be able to install your stairs easily. We’ll send out a brochure on how to put them together, and if you think it’s a bit of your depth, we’re more than happy to send an installer out. If any questions arise during the build process, give us a call and we’ll be happy to help you out.

Q: What is the warranty on your products?

A: Provided that the timber we provide is treated and sealed within 7 days of receiving it, we’ll offer a manufacturer’s warranty of 7 years on all materials.

Q: Can you make any stairs?

A: As long as the design is feasible and adheres to Australian design standards, we’ll manufacture your stairs.

Q: What timbers can my stairs be made from?

A: As long as the timber is durable, won’t dissolve in water, and can be easily glued or laminated, we’ll use any timber you like, provided it’s available. If you’d like matching floors, we’ll even send out additional timber to your measurements!

Q: Do you make outdoor stairs?

A: We’re happy to build outside stairs to your specifications.

Q: Will you install anywhere?

A: We have qualified installers in Gladstone, Maryborough, Hervey Bay, Rockhampton and Townsville. However, we do have strong relationships built with local builders and installers across Queensland and we are happy to refer them to you.

Q: What measurements do I need to provide?

A: The most important measurement for you to provide is the height between the starting floor and finishing floor. Desired width is important, along with any obstacles surrounding, such as doors, windows and hallways nearby. Providing photos and/or detailed house plans is also recommended.